Frequently asked questions
Answers to common questions about booking, cancelling, payment and the people who do the work.
What area do you cover?
We cover Cannock and the postcode areas WS11, WS12, WS7 and WS8. Enter your postcode when booking to check we serve your address.
Can I reschedule or cancel my booking?
You can reschedule or cancel within our cancellation policy: free cancellation 48 hours or more before the start, or 50% of the service cost inside 48 hours. Reschedules are free if you give enough notice.
What if I'm not home when the professional arrives?
You can leave access notes when you book, such as where a key is hidden or the gate code. For cleaning, we can let ourselves in with keys you provide or a code.
Our cleaners are self-employed. How does that work?
Our cleaners set their own availability within our working hours and are paid per job. They are experienced, trusted professionals who look after their own equipment and supplies. Partner services like drain clearing and skip hire are delivered by licensed contractors we appoint.
What payment methods do you accept?
We take all major credit and debit cards through Stripe. We do not accept cash, cheques or bank transfers for online bookings.
Do you offer discounts or promotional codes?
Promotional offers and discounts are added from time to time. Check our home page or contact us for current offers.
What if something goes wrong?
For cleaning services, if we miss something, let us know within 48 hours and we will put it right. For end-of-tenancy cleans, we offer a 72-hour re-clean guarantee. For other issues, contact us on +44 7432 607493 or email enquiries@aes-maintenance.co.uk.
Do you have a complaints process?
We want you to be happy. If you have a complaint, please contact us in writing and we will respond within 14 days.
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